[anti-abuse-wg] RIPE NCC Abuse Complaints, Audits and Reports
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Wilfried Woeber, UniVie/ACOnet
Woeber at CC.UniVie.ac.at
Wed Aug 17 19:59:49 CEST 2011
Athina Fragkouli wrote: > Dear colleagues, > > Following discussions and comments on the mailing list, we would like to > inform you about the current status of audits and handling abuse > complaints, and on plans to improve the way we deal with these. Thanks for the numbers! > Currently, abuse complaints come in via abuse at ripe.net. Just wondering.... On the sender's end, an address of "abuse at something.tld" usually, raises some semantic expectations, in some environments. I am not proposing to abandon or to replace "abuse at ripe.net", because it probably does serve a valid purpose, within the fremawork of the assumed semantics (as Peter has pointed out already!), but rather to create a sort of formal complaints process against an LIR. This process of course SHOULD include some serious safeguards (<quote>When this is a valid complaint</quote>), to avoid beeing misused for DoS attacks on the administrative plane ;-) Wilfried. > When this is a > valid complaint, we investigate the matter, we contact the relevant LIR > and we execute an audit on the LIR. > > Apart from audits initiated by complaints, we also execute audits of > randomly selected LIRs as well as LIRs in whose registration records we > notice inconsistencies. > > Here are some statistics on the number of audits and on the outcomes of > those audits: > - 2009: 319 audits, all LIRs were in order or complied with auditors’ > instructions > - 2010: 447 audits, seven PI assignments were deregistered > - 2011: 234 audits, 124 are complete, two LIRs were closed as a result > of the audits, two PI assignments were deregistered, 110 audits are ongoing > > For confidentiality reasons, the RIPE NCC does not report on individual > audits, on the changes/amendments made in the audits or on the > comments/communication with the LIR during the audit. > > Reports on audits will take place during the update from the RIPE NCC at > the RIPE NCC Services Working Group at every RIPE Meeting. > > We acknowledge there is a lack of clarity and transparency on our abuse > and complaint procedure. We are in the process of redeveloping this > process to improve our services in this area. We will present the > revised process during the RIPE 63 Meeting in Vienna. > > Because we are in the process of setting this up, we welcome your > feedback and any experiences you would like to share on this mailing > list. We will not comment on each and every suggestion, but we will take > the feedback/comments into account in developing this new procedure. > > Kind regards, > Athina Fragkouli > RIPE NCC > >
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