[members-discuss] RIPE NCC Ticketsystem suggestion

Hello List,

after the migration from RTT to Zendesk some while ago, it seems it is still not yet possible
for members/LIRs to view previous tickets and a particular ticket's message history. Why?

- AFAIK Zendesk provides widgets which could be integrated into my.ripe.net <http://my.ripe.net/> aka. the LIR portal.
- Another possibility might be SSO-based auth and customer frontend access to ripencc.zendesk.com <http://ripencc.zendesk.com/>.

Just my five cents.

Mit besten Grüßen
Kind Regards

Dominic Schallert, BA




schallert​.com e.U. | Hauptstr. 35b, 6800 Feldkirch, Austria
 
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Tel.: +43 5522 26500 | Fax: +43 5522 26500-100 

www.schallert.com <http://www.schallert.com/>  | office at schallert.com <mailto:office at schallert.com>







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