[ncc-services-wg] Complaints about becoming a new LIR
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Max Tulyev
president at ukraine.su
Wed Jun 1 12:06:02 CEST 2005
Hello! I just got a new LIR for one of my employer, everything was quick and fine ;) Of course, every work need some experience. LIR is a status giving you an ability to assign IP addresses to users. It is like registrar in domain name system. So if you need to provide that kind of service - you need experienced people can do all technical work, isn't it? I think generally that is not a work of network admin at all. Often LIR is misunderstanding with a block of IPs and AS. If you just need that, you don't need to become a LIR. It is like if you want to have mycoodlomain.ru, you don't really need to become a .ru registrar to register that domain by yourself. > Have any of you recently tried to become a new LIR?! I am helping an > organization become a LIR and they pointed out many items that I think the > RIPE NCC needs to take account of. Here is what they are doing: > > 1) User goes to www.ripe.net > > 2) User clicks on 'membership' in left panel > > 3) User now goes to http://www.ripe.net/membership/ > > 4) User now clicks on 'become a member' > > 5) User now on http://www.ripe.net/membership/new-members/index.html > > 6) User now clicks on "Updated Procedure for Becoming a New RIPE NCC LIR > [08 June 2004]" > > 7) User now on > http://www.ripe.net/membership/new-members/new-form-20040608.html > > 8) User now clicks on "More information on the new LIR procedure can be > found here." > > 9) User now redirected to https://lirportal.ripe.net/newmember/index.html > > 10) User clicks 'I agree' at bottom > > 11) User now starts online application at: > https://lirportal.ripe.net/newmember/MemberApplication.html > > 12) User now supplies name and email and clicks next > > 13) User now is asked for lots of legal info and clicks next > > 14) user is now asked for lots of billing info and clicks next > > 15) User is now asked for registry data and clicks next > > 16) User is now asked for mailing list subscriptions and clicks next > > 17) User is asked to provide remarks and clicks next > > 18) User now can submit the form > > Now imagine a network admin is asked by his/her company to become a > LIR. He/she has never worked with RIPE. They follow the process and get > to step 13. They stop what they are doing and contact their bosses and > lawyers about filling in the legal info. They accumulate the answers after > a few phone calls and emails and now move inward to step 14. Now they call > the accounting dept and get the necessary info to complete this > screen. Hit next. Now they call the head of the IT dept and ask who > should be added as a contact person. Hit next. Whoops. Now I need to > know who from the IT dept should be getting local-ir and ncc-co > emails. Call back IT dept head. > > Confused yet? RIPE-303 which is now obsolete, but was the last available > 'Procedure for becoming a LIR', states in section 2 that one has to sign an > official contract with RIPE: > http://www.ripe.net/ripe/docs/service-agreement.html (ripe-320). RIPE-320 > is *not* obsolete, so I guess one does have to, but the new Lirportal > procedure makes no reference to it at all (steps 1-18). Since ripe-303 is > obsolete, a new user would normally not read it and therefore would not > know about ripe-320. > > IMHO, the entire new LIR procedure has been made very cumbersome and > non-intuitive and has not been reviewed for user friendliness. Previously, > with ripe-230, one had all the info needed in one spot and could see very > clearly what info and data from within the company is needed to become a > LIR. Nowadays, it is a 3 day job just to figure out what the LIR portal > will be asking along the way. > > I think that the RIPE NCC has to revise this entire procedure from the > ground up. > > Regards, > Hank Nussbacher -- WBR, Max Tulyev (MT6561-RIPE, 2:463/253 at FIDO)
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