[atlas] Any recommendations on how I can get ATLAS admins to reset my two-step verification?
- Previous message (by thread): [atlas] Any recommendations on how I can get ATLAS admins to reset my two-step verification?
- Next message (by thread): [atlas] New on RIPE Labs: Plan of Action for RIPE Atlas Anchor VMs
Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]
Johan ter Beest
jterbeest at ripe.net
Wed Dec 20 20:37:26 CET 2017
Hi Jan, If you still have problems with your account, please email me directly. I didn't want to say that on the list as otherwise people might email me directly instead of going through our Customer Service department ;) Cheers, Johan On 20/12/2017 20:36, Johan ter Beest wrote: > Hi Jan, > > > On 20/12/2017 17:09, Jan Galkowski wrote: >> Hi >> >> I have an ATLAS probe, long connected with a lot of credits. >> >> I have a RIPE NCC account, where the email and passcode are both >> recognized. >> >> Unfortunately, I apparently also have two-step verification set up. >> I don't recall doing that, but, then, it's probably my memory is at >> fault. And I do not know where, if anywhere, I put the notes for the >> 32 bit "emergency" code. > > I've turned your 2FA off so you should be able to log in again. >> >> The guidance at the site is to reach out to the ATLAS administrations >> in this situation for, I presume a reset. I have looked for >> additional information, and opened tickets. Unfortunately, the link >> to the FAQ describing this security facility is "404", and the >> tickets have gone acknowledged by the ticketing system, but not >> responded to. > > I'm sorry about that, I will go check why your tickets were never > responded to. Normally you would get a repsonse within 24-48 hours at > most. >> >> My interest is keen, because I was hoping to get some measurements >> research done by the start of the New Year. Alas. I have things I can >> do towards this, but has anyone else been in a similar situation? >> Advice? >> >> Thanks very much, Merry Newtonmas, and best wishes for the New Year. > Happy holidays to you too and thank you for using RIPE Atlas :) > > Kind regards, > > Johan ter Beest > RIPE Atlas Team >> >> - Jan Galkowski, Westwood, MA. >> >> >> > > >
- Previous message (by thread): [atlas] Any recommendations on how I can get ATLAS admins to reset my two-step verification?
- Next message (by thread): [atlas] New on RIPE Labs: Plan of Action for RIPE Atlas Anchor VMs
Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]