________________________________________________________________________ Abuse contact information ________________________________________________________________________ Author: Tobias Knecht CEO - abusix.org Co-Chair AK-EMAIL eco e.V. Version: 1 Date: August 11th 2010 RIPE WGs: AA + DB Proposal Type: new Policy Term: permanent 1. Introduction ---------------- This is a proposal for RIPE to regularly contact all RIPE current account holders with resources in the RIPE Whois Database to ask them to actively check that all their details in whois are up to date. To actively check details, the object owner has to log into the LIR Portal and acknowledge the accuracy of data in their object(s) or update all existing objects if needed. The update date will be shown in the "changed" attribute of every single object. 2. Summary of current problem ------------------------------ Whois database data accuracy has been a big issue for years now. There have been several approaches to get better data accuracy within whois information all over the world. There are two main reasons for data inaccuracy in whois: a) Wrong data is published to camouflage illegal actions. b) Wrong data is published because object owners forget to update the whois information as changes occur within their organization (staff changes, etc.) A secondary problem is data incompleteness: - Sometimes, there are changes to the structure of whois data, such as additional mandatory objects or attributes (for example, the IRT object). Object owners usually do not immediately make these changes to the objects they are responsible for. So there is always data missing in the whois database. 3. Situation in other RIRs --------------------------- ARIN conducts an annual POC (point of contact) validation process: https://www.arin.net/policy/nrpm.html#three6 APNIC is still discussing about a similar approach at the moment: http://www.apnic.net/__data/assets/file/0006/22857/prop-084-v002.txt If the current APNIC and RIPE proposals are successful, the author plans to submit a similar proposal for AfriNIC, LACNIC regions. 4. Details of the proposal --------------------------- It is proposed that RIPE: 4.1 Send an update notification for all existing objects to the corresponding responsible organization once every X months. This notification will explain that object owners must log in the LIR Portal and verify all objects they are responsible for. The objects covered by this proposal are: - inetnum - inet6num - aut-num - person - role - org - irt Object owners must actively click and acknowledge the correctness of the objects they are responsible for. - If an object needs updating, or a new object needs to be added (for example, an IRT object), the owner can do this via the LIR Portal. - If a new object or attribute is made mandatory via another RIPE policy, then the responsible organization will be required to make this update, if not already made, at the time of notification. Even if the owner only verifies existing data and has not made any changes, the "changed" attribute in the whois database objects will include the date the owner verified the object. This will give users of whois an idea on how recently the object owner verified the accuracy of the data. 4.2 Send update notifications to responsible organizations at times shorter than the regular period described in section 4.1 if RIPE is made aware that the organization's object contain invalid information. 4.3 RIPE will offer web form which gives whois users the ability to report invalid whois objects. See APNIC webform as example: http://www.apnic.net/invalidcontact A link to the webform shall be linked in all whois output for reporting invalid contact information. 4.4 Handle non-responsive object owners in the following way: - Owners will have 60 days from the time of initial message from APNIC to confirm that their objects are up to date. - If the object owner does not respond to the initial message, reminder emails will be sent 10, 30 and 50 days after the original email. - After the 60-day period has passed, if the object owner has not verified their object details, APNIC will add the ranges of resources maintained by the non-responsive object owner to the publicly available list of resources described in 4.5.1 below. 4.5 Maintain two publicly available lists: 4.5.1 Resources associated with non-responsive object owners - This list would include resources associated with object owners who have not responded to RIPE's requests as described in section 4.4 above. 4.5.2 Resources associated with known invalid contact details - This list would include resources that have been reported to contain invalid contact details. - It is left to the discretion of the RIPE Secretariat whether to include an explicit remark in the corresponding database objects to show that the information in the objects is invalid. 5. Advantages and disadvantages of the proposal ------------------------------------------------ 5.1 Advantages - A frequent reminder and the need to actively verify will solve the problem of forgetting to update objects. - All objects will follow the latest requirements for registration in the RIPE Whois Database. For example if there is a mandatory field added within X months every object will be updated. - More people will use the LIR Portal. 5.2 Disadvantages - No disadvantages are foreseen. 6. Effect on RIPE members --------------------------- Members have to update or verify their objects once every X months.