<html> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"> </head> <body text="#000000" bgcolor="#FFFFFF"> You - who? Stop this - what? It's not your personal investigation group. <div class="moz-cite-prefix">On 09/02/16 09:36, Deborah Castle wrote: </div> <blockquote cite="mid:9C75AE4B-4E77-413C-952B-871B7B9ED31A@btinternet.com" type="cite"> <meta http-equiv="content-type" content="text/html; charset=utf-8"> <div>Please can you investigate and stop this.</div> <div id="AppleMailSignature"> </div> <div id="AppleMailSignature">Many thanks! Sent from my iPhone</div> <div> Begin forwarded message: </div> <blockquote type="cite"> <div>From: ICST Abuse G <<a moz-do-not-send="true" href="mailto:abuse@bt.com">abuse@bt.com</a>> Date: 2 September 2016 at 06:46:23 BST To: <<a moz-do-not-send="true" href="mailto:deborahcastle1@btinternet.com">deborahcastle1@btinternet.com</a>> Subject: Fwd: Can’t Last Long In Bed? (3 quick ways to FIX it) Reply-To: <<a moz-do-not-send="true" href="mailto:abuse@bt.com">abuse@bt.com</a>> </div> </blockquote> <blockquote type="cite"> <div> <title></title> <div> Dear Customer, <o:p></o:p> Thank you for contacting BT - This is an automated response, please do not reply to this email. Please be aware that we may not be able to respond individually to every email received.<o:p></o:p> <o:p> </o:p> Please note that BT can only take action when the misuse originates from one of our customers or networks. <o:p></o:p> <o:p> </o:p> We want the Internet to be a happy place, where our customers have a positive experience. Unfortunately there are times when people abuse the network, behaving in a way that upsets other users. This could be anything from sending viruses or posting illegal material on Internet newsgroups. We take such misuse very seriously and have an Acceptable Use Policy telling customers what is unacceptable behaviour.<o:p></o:p> <o:p> </o:p> BT's Acceptable Use Policy can be found here <a moz-do-not-send="true" href="http://www.bt.com/acceptableuse" title="http://www.bt.com/acceptableuse">www.bt.com/acceptableuse</a><o:p></o:p> <o:p> </o:p> If we find that a BT customer breaches the BT Terms & Conditions we’ll take action against them<o:p></o:p> <o:p> </o:p> BT's Terms and Conditions can be found here <a moz-do-not-send="true" href="http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408" title="http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408">http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408</a>. Report abuse to us if :  <o:p></o:p> 1. 1. The abuse comes from somebody using a BT email service. This includes cases when the offending email comes from an address ending in @:  <o:p></o:p> . <a moz-do-not-send="true" href="http://btinternet.com">btinternet.com</a> . <a moz-do-not-send="true" href="http://btopenworld.com">btopenworld.com</a> . <a moz-do-not-send="true" href="http://btconnect.com">btconnect.com</a> . <a moz-do-not-send="true" href="http://btbusinessoffice.com">btbusinessoffice.com</a> . <a moz-do-not-send="true" href="http://btbroadbandoffice.com">btbroadbandoffice.com</a> . <a moz-do-not-send="true" href="http://btclick.com">btclick.com</a> . <a moz-do-not-send="true" href="http://talk21.com">talk21.com</a>  <o:p></o:p> 2. 2. The abuse comes from an Internet Protocol (IP) address used by BT. An IP address is a unique number given to every computer that is connected to the Internet. It is made up of four number separated by full stops, for example: 123.654.25.789. (See point 7 below to find out how to get IP information.) You can find out if BT is the Internet Service Provider (ISP) for a particular IP address by entering it at <a moz-do-not-send="true" href="http://www.db.ripe.net/whois">www.db.ripe.net/whois</a>  <o:p></o:p> 3. 3. The abuse comes from any other application supported by BT. We will deal with the situation appropriately, but for legal reasons we cannot tell you what action we may take against an offender. If you believe a BT customer has carried out illegal activity over the Internet you should immediately contact your local police force to report it. Make sure you give all the evidence you have to the police when you report it. We are sorry, but we cannot report allegations of illegal activity to the police on your behalf. <o:p></o:p> <o:p> </o:p> Thanks for reporting this case to us, we appreciate your help. Please see the notes below for more detailed information about reporting internet abuse issues.  <o:p></o:p> 1. 1. Abuse from a non-BT network We're sorry, but BT can't take action where the abuse comes from a non-BT customer. Instead, please report the abuse directly to the offender's Internet Service Provider (ISP). You can find out who is the Internet Service Provider (ISP) for a particular IP address (see point 7 below to find out how to get IP information) by entering it at <a moz-do-not-send="true" href="http://www.db.ripe.net/whois">www.db.ripe.net/whois</a>  <o:p></o:p> 2. 2. Reporting unsolicited email from the BT Network When you contact us to report spam coming from the BT network, please attach any other emails you have sent us about spam. This helps us deal more quickly with your concerns. Because of the way the Internet operates it isn't always possible to trust the information shown in the 'From' and 'To' fields of emails. This means that to find out where the email really came from we need to see the spam email's header information, including the IP address. (See point 7 below to find out how to get header information.) Please take care opening emails, even if they look like they're from a sender you trust, as they may contain viruses.  <o:p></o:p> 3. 3. Child Sexual Abuse If you are concerned about the comments or behaviour of someone online and fear that a child is at risk, please send a report to the Virtual Global Taskforce at: <a moz-do-not-send="true" href="http://www.virtualglobaltaskforce.com">www.virtualglobaltaskforce.com</a>. The Taskforce is made up of police forces from around the world, including the UK, and works to make the Internet a safer place for children. The Taskforce website also provides related information, advice and support.  <o:p></o:p> 4. 4. Illegal Material If you're faced with illegal material that contains any of the following: Child sexual abuse images hosted anywhere in the world Criminally obscene content hosted in the UK Incitement to racial hatred content hosted in the UK Inappropriate chat or behaviour with or towards a child online. Please send a report to the Internet Watch Foundation. You can do this directly via the web at <a moz-do-not-send="true" href="http://www.iwf.org.uk">www.iwf.org.uk</a>. The IWF works with international bodies to remove illegal material from the Internet. 5. 5. Scams advice Your personal and financial information – including your BT bill and account number can be valuable to fraudsters – please keep them safe. Take some simple precautions to protect your personal details – for tips on how to protect yourself and find out the latest information go to <a moz-do-not-send="true" href="www.bt.com/scams">www.bt.com/scams</a> If you are a victim of a scam or attempted scam, do report this. Your information could form part of a bigger picture and help to protect others in a similar position to you. The quickest way to report scams or attempted scams is online to Action Fraud – the UK’s national reporting centre for fraud and internet crime. The portal can also be accessed from <a moz-do-not-send="true" href="www.bt.com/scams">www.bt.com/scams</a> 6. 6. Yahoo! SpamGuard Yahoo! Internet users can use email filtering to reduce the amount of spam (unsolicited junk email) you receive. Yahoo! SpamGuard is automatically switched on for your account when you sign up. It's impossible for any email filtering to be 100% effective, so we recommend that you check filtered emails to make sure that they haven't been mistaken for spam. You can also click the 'This is spam' tab above spam emails that weren't filtered so they will be filtered in future.  <o:p></o:p> 7. 7. How to extract email header information Emails contain header information that you can't usually see. The header contains details of where the email came from, including the sender's IP address, and the path it took through the Internet. Please include this information when you report spam. To find header information in Outlook Express: select the spam email and click on 'File' and then 'Properties' To find header information in Microsoft Outlook: Open the spam email and click on 'View' and then 'Options' Copy and paste this information into an email and send it on to us. To find headers using other email software, please look at your email software's Help section. If you need help finding email headers, please contact us for advice or visit a free spam report website for more information. One such site is <a moz-do-not-send="true" href="http://www.spamcop.net">www.spamcop.net</a>.  <o:p></o:p> 8. 8. Port Scanning and Firewall Logs Firewalls help prevent unwanted access to your computer by monitoring the ports on your computer. Logs are produced by the firewall to show ports that have been scanned. If you're contacting us about a possible port scan please include your firewall log so that we can carry out a full investigation. Before doing this, however, please be aware that sometimes the 'background noise of the internet' is mistaken for a port scan. If you're still concerned, and you run firewall software, you should be able to find your IP log in your firewall software control panel - the IP log is sometimes called 'Events' or something similar. This will show us the time and origin of the attack, helping us identify those responsible so that we can take further action. We also need to know the time zone used by your computer, for example Greenwich Mean Time. If you're not sure of this, please double click on the time display on your computer screen (usually in the bottom right-hand corner). This will open a window showing your clock settings.  <o:p></o:p> 9. 9. BT Port Scanning To help protect our users and the network we periodically carry out port scanning activity. We do this to detect and contact customers with open servers. Using open servers is a breach of the BT Terms & Conditions / Acceptable Use Policies. For more details, please visit: <a moz-do-not-send="true" href="http://www.bt.com/acceptableuse">www.bt.com/acceptableuse</a>. British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no. 1800000. This electronic message contains information from British telecommunications plc which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes. For BT's privacy and security policy for web and email usage, for pricing information, and for our terms and conditions, please visit <a moz-do-not-send="true" href="http://www.bt.com">www.bt.com</a>. For more information on BT Internet Security please visit <a moz-do-not-send="true" href="www.bt.com/help/home/security.html">www.bt.com/help/home/security.html</a>.<o:p></o:p> <o:p> </o:p> <o:p></o:p> <a moz-do-not-send="true" href="www.bt.com/help/home/security.html" title="www.bt.com/help/home/security.html"></a><o:p></o:p> <o:p> </o:p> Kind regards,<o:p></o:p> BT Internet Customer Security Team <a moz-do-not-send="true" href="http://www.bt.com/acceptableuse">www.bt.com/acceptableuse</a>.<o:p></o:p> </div> </div> </blockquote> </blockquote> <div class="moz-signature">-- Kind regards, CTO at Foton Telecom CJSC Tel.: +7 (499) 679-99-99 AS42861 on <a href="http://as42861.peeringdb.com/">PeeringDB</a>, <a href="https://radar.qrator.net/as42861">Qrator</a>, <a href="http://bgp.he.net/AS42861">BGP.HE.NET</a> <a href="%0Ahttp://ipv6actnow.org/">http://ipv6actnow.org/</a></div> </body> </html>