<html><head>
<meta content="text/html; charset=UTF-8" http-equiv="Content-Type">
</head><body bgcolor="#FFFFFF" text="#000000">Sorry didn't cc in the
list,<br>
<br>
Regards,<br>
<br>
Hal<br>
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cite="mid:58DE1906.6020100@buzcom.net" type="cite">
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<a moz-do-not-send="true" href="mailto:hal@buzcom.net"
style="color:#485664
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!important;">Hal ponton</a></div> <div
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right;"> <font color="#909AA4"><span style="padding-left:6px">31
March 2017 at 09:53</span></font></div> </div></div>
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Andre,<br>
<br>
The issue I see with two contacts (emergency and standard) is that
everyone will email the emergency contact. <br>
<br>
I fully agree that the response required for 1 spam email vs 10000
emails is vastly different, however, if someone wants a response they
will email the account they think they'd get the fastest / best response
from. It's just human nature.<br>
<br>
Whilst at first non-emergency complaints will be ignored, it will get to
a "boy who cried wolf" situation where the amount of non-emergency
emails vastly outweighs the emergency emails. To the point where the
organisation will just treat the emergency mailbox the same as the
current abuse mailbox.<br>
<br>
You would need some disincentive to email the emergency mailbox. Like on
a train where if you pull the emergency handle without there being an
emergency you get a fine. I'm not advocating a fine here, just something
similar to try and regulate emails coming into the emergency mailbox.<br>
<br>
<br>
<span>
</span><br>
<br>
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