<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Dear colleagues,I�m happy to announce we just published a new RIPE Document called "IPv6 Troubleshooting for Residential ISP Helpdesks�. This document serves as a best current operational practice for helpdesks at residential Internet service providers that offer IPv6 to their customers.The full text is available at:<a href="https://www.ripe.net/ripe/docs/ripe-631">https://www.ripe.net/ripe/docs/ripe-631</a>The PDF version of this document was designed to have an easy-to-read layout so it can be kept close at hand and used as a reference document.Many thanks to the authors: Lee Howard, John Jason Brzozowski, David Freedman, Jason Fesler, Tim Chown, Sander Steffann, Chris Grundemann, Jen Linkova, Chris Tuska, Daniel Breuer, Jan �or�, and everybody else in the community who contributed to this text. We would also like to thank the RIPE NCC staff who helped edit and publish the document.Best regards,Nathalie K�nneke-TrenamanIPv6 Program ManagerRIPE NCC</body></html>