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<p class="MsoNormal"><span style="color:windowtext;mso-fareast-language:EN-US">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext;mso-fareast-language:EN-US">That sounds like a GDPR issue and somebody will probably be in a bit of trouble…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext;mso-fareast-language:EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext;mso-fareast-language:EN-US">Mike<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:windowtext">From:</span></b><span lang="EN-US" style="color:windowtext"> members-discuss <members-discuss-bounces@ripe.net>
<b>On Behalf Of </b>Elvis Daniel Velea<br>
<b>Sent:</b> 03 April 2019 10:27<br>
<b>To:</b> members-discuss@ripe.net<br>
<b>Subject:</b> Re: [members-discuss] RIPE NCC LIR Ticketsystem<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p>Hi,<o:p></o:p></p>
<div>
<p class="MsoNormal">On 4/3/19 01:52, Gert Doering wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<pre>Hi,<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>On Wed, Apr 03, 2019 at 10:41:49AM +0200, Hansen, Christoffer wrote:<o:p></o:p></pre>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<pre>On 03/04/2019 10:37, Gert Doering wrote:<o:p></o:p></pre>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<pre>I can only second this - the new ticket system is a true masterpiece<o:p></o:p></pre>
<pre>in coming up with a more complicated way to communicate with the NCC<o:p></o:p></pre>
<pre>than with any other system out there.<o:p></o:p></pre>
</blockquote>
<pre><o:p> </o:p></pre>
<pre><a href="https://developer.zendesk.com/rest_api/docs/support/tickets">https://developer.zendesk.com/rest_api/docs/support/tickets</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Looking at the documentation. A functionality to view your own tickets<o:p></o:p></pre>
<pre>in the LIR portal can be (and should be) implemented. Will be really<o:p></o:p></pre>
<pre>helpful to all members. Should the NCC choose to put this feature on the<o:p></o:p></pre>
<pre>roadmap for future implementation.<o:p></o:p></pre>
</blockquote>
<pre><o:p> </o:p></pre>
<pre>This is still missing the point. Having a ticket system that requires<o:p></o:p></pre>
<pre>two different paths to handle a ticket ("add a text" can only done by<o:p></o:p></pre>
<pre>mail, "add an attachment" can only be done by web UI) is a spawn from<o:p></o:p></pre>
<pre>second or third layer of hell. Adding a read-only view to the web will<o:p></o:p></pre>
<pre>make it marginally better, but still totally broken usability.<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>So whoever designed this and pay for it must really hate the intended users.<o:p></o:p></pre>
</blockquote>
<p>to add to the misery... if you do use e-mail and send a document by e-mail (let's say a copy of a passport), that document is then stored on a third-party's servers and available to anyone crawling the web (or who has received a copy of the ack. mail)<o:p></o:p></p>
<p>I've raised this problem for about a year now (or more) and seems the NCC is just ignoring it.<o:p></o:p></p>
<p>/elvis<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<pre><o:p> </o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Gert Doering<o:p></o:p></pre>
<pre> -- NetMaster<o:p></o:p></pre>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>members-discuss mailing list<o:p></o:p></pre>
<pre><a href="mailto:members-discuss@ripe.net">members-discuss@ripe.net</a><o:p></o:p></pre>
<pre><a href="https://lists.ripe.net/mailman/listinfo/members-discuss">https://lists.ripe.net/mailman/listinfo/members-discuss</a><o:p></o:p></pre>
<pre>Unsubscribe: <a href="https://lists.ripe.net/mailman/options/members-discuss/elvis%40v4escrow.net">https://lists.ripe.net/mailman/options/members-discuss/elvis%40v4escrow.net</a><o:p></o:p></pre>
</blockquote>
<pre>-- <o:p></o:p></pre>
<pre>Elvis Daniel Velea<o:p></o:p></pre>
<pre>V4Escrow LLC<o:p></o:p></pre>
<pre>Chief Executive Officer<o:p></o:p></pre>
<pre>E-mail: <a href="mailto:elvis@v4escrow.net">elvis@v4escrow.net</a><o:p></o:p></pre>
<pre>Mobile: +1 (702) 970 0921<o:p></o:p></pre>
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